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Profile photo of a State Farm Agent named: Tracey Portillo

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State Farm® Insurance Agent

Tracey Portillo

1100 Welborne Drive Suite 204
Richmond, VA 23229-5656

In the Tuckahoe area of Richmond, down the street from Regency Mall

Profile photo of a State Farm Agent named: Tracey Portillo

Would you like to create a personalized quote?

Office Info

Office Hours

9am - 5pm
After Hours by Appointment
Call or text us 24 hours a day!

Contact me to schedule a virtual meeting


1100 Welborne Drive Suite 204
Richmond, VA 23229-5656



July is road trip season! It’s essential to ensure your insurance coverage keeps up with your seasonal activities. It's a perfect time to review your current coverage so you can travel confidently knowing there aren't any gaps!

At Tracey Portillo State Farm, we are committed to being your partner in safeguarding your dreams and providing support when it matters most. #GoodNeighbor

Having graduated from Monacan High School (GO CHIEFS!!) and the University of Richmond (GO SPIDERS!!), I am deeply honored to serve my beloved hometown as a State Farm agent. Representing the largest insurance agency in the nation is a privilege in itself, but being able to offer local support to my incredible neighbors is what truly drives me.

To me, being a Good Neighbor extends far beyond words – it's woven into the very fabric of who I am. Volunteerism and giving back to the community are values that hold a special place in my heart. Through our expansive #ForTheGoodOfVA program, Tracey Portillo State Farm is dedicated to connecting with the communities of Chesterfield, Midlothian, Henrico, Hanover, and all across the great state of Virginia, with kindness, fun, and unwavering integrity.

Imagine this: you're cruising down the road, and suddenly, BAM!! – a car accident. Or perhaps, a mischievous tree decides to make a grand entrance onto your beloved home. Ouch! And let's not forget those spirited soccer matches in the front yard, where minor injuries may occur. Fear not, my friend, because as your local State Farm agent, I am here to lend a helping hand. My dedicated team and I specialize in helping you understand the intricacies of car, home, renters, and life insurance, all while serving as your unwavering advocate throughout the claims process.

Yet, at the core of what I do is something more profound: I genuinely care about you, your concerns, and your aspirations. By listening attentively and empathetically, my team and I strive to truly understand your unique needs. Together, we will craft personalized recommendations and explore options that will alleviate your worries and empower you to face the unexpected with confidence.

So, let's join forces! Reach out to my team and me, and let's embark on this insurance journey together. We will ensure that you are protected, prepared, and equipped to face life's challenges head-on. Because, ultimately, being a Good Neighbor means being there for one another, through thick and thin.

Insurance Products Offered

Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health, Pet

Other Products

Banking, Annuities

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At Tracey Portillo State Farm, we are here to help you protect what matter most to you. Like any Good Neighbor we are also committed to utilizing our agency as a platform to doing good all over the state of Virginia. Whether it's a candy collection after Halloween to be used in care packages for active-duty military, home goods collections to help the unhoused families at Housing Families First as they transition into permanent homes or delivering fire safety materials to Richmond elementary school students during Fire Prevention Week, we want to help!

We serve as a resource in helping our State Farm customers and community members manage the risks of everyday life, recover from the unexpected, and realize their dreams. Customer relationships are our top priority, and we pride ourselves on upholding our personal and corporate values of connection, integrity, and kindness in every interaction we have.

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Have you met our incredible team of insurance superheroes! We're not your average insurance agency - we're licensed, trained, and armed with the superpowers of connection, kindness, and integrity. Our mission? To save the day by offering you options to find coverage for all your auto, home, and life insurance needs. But it's not just about the policies - it's about the caring and friendly service we provide. We're here to make insurance less intimidating and more approachable, like your favorite sidekick. So, whether you need protection for your Bat-mobile or your humble abode, rest assured that our team has got your back. Together, we'll navigate the insurance universe with a smile, a laugh, and a genuine commitment to helping you breathe easier. Join us, and let's embark on this adventure together!

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Kim Schreiber State Farm Agent Team Member

Kim Schreiber

Customer Service Manager

Introducing Kim, not just our Customer Care Manager, she is a customer care superhero with a zest for life! Hailing from the sunny shores of San Diego, Kim has traveled across the coastlines, like a fearless hero on a mission. From the West Coast to East Cost of the US, and even rural Australia, she's left a trail of protected homes and insured lives in her wake. For 23 years, Virginia Beach was her secret lair, until destiny called her to Richmond, Virginia. But her thirst for adventure couldn't be contained, and two years ago, she made a splash in Houston, Texas, settling in the waterside town of Seabrook.

While in Virginia Beach, Kim honed her superpowers at Strayer University, earning an associate degree in business management. Her love for learning shines through, ensuring she stays sharp and prepared to answer all of her customer’s insurance questions.

When she's not saving the day with her insurance knowledge, you can find Kim indulging in her secret passion...the beach! In between beach visits she loves tending to her yard and creating magnificent planters. And watch out during the holidays, as Kim transforms into the Decorator Dynamo, spreading festive cheer faster than a flash!

Kim a superhuman sport enthusiast, with a special love for Houston pro baseball and college football. A house divided, she bravely cheers for Mississippi State, while her husband valiantly supports the Oregon Ducks. But it's not just about fun and games for Kim – she's also a dedicated philanthropist. She uses her powers for good, donating clothing to women shelters and providing jigsaw puzzles to rehab and long-term care facilities, bringing joy and therapy to those in need.

Family is the fortress that Kim holds dear. Her husband, a Navy veteran of 46 years, proudly served his country, while their youngest son continues the family legacy, serving in the Marine Corps like a true hero. Together, they form a formidable force, ready to protect and serve.

Life hasn't always been a smooth ride for Kim, but like a true hero, she emerges stronger and wiser from every challenge. Overcoming adversity has taught her that change is often the catalyst for greatness, and there's always a master plan guiding our journeys. With her resilient spirit and a heart full of compassion, Kim is here to help you navigate the treacherous world of insurance, ensuring your future is protected from the forces of uncertainty. Kim is a true insurance superhero, and together, she’ll help you conquer any obstacle that comes your way!

Isaiah James State Farm Agent Team Member

Isaiah James

Business Insurance Representative

Isaiah, our Business Lines Specialist is on a mission to empower small businesses and side hustlers! Hailing from Albany, NY, Isaiah brought his experience in the insurance and financial services industry to the vibrant city of Richmond a little over a year ago.

Isaiah has a strong desire to help improve people's lives financially. This passion drew him to the insurance and financial services industry, where he has worked as a Bank Manager and a Financial Representative for three years. He has helped his own family and their businesses create and maintain operational success, growing their fiscal value by making them aware of valuable resources. Now, Isaiah aims to extend this same support and guidance to others while helping businessowners protect their hard-earned business and the employees that work in them.

With his keys to success being relatability, compassion, and persistence, Isaiah strives to create meaningful connections with his customers and their families. With his attentive nature, focused mindset, and independent spirit, Isaiah is poised to make a lasting impact on the business community.

Beyond his professional pursuits, Isaiah has a deep appreciation for working with people from the Caribbean Islands, fostering relationships built on cultural understanding and shared experiences. In his free time, he indulges in hobbies like homebrewing, cooking, fishing, and drawing. As the eldest of seven siblings, Isaiah understands the importance of family and cherishes the time spent with his fiancé. Together, they welcome the newest member of their family, Papa, an energetic, cavapoo puppy who brings joy and laughter to their lives.

Isaiah’s favorite Marvel character, Doctor Doom, embodies his fascination with complexity and the pursuit of knowledge. So, if you're a small business owner or have a side hustle, look no further than Isaiah, the Business Lines Specialist, to guide you towards financial success and protection. With his unwavering dedication and diverse skill set, Isaiah is ready to be your ally in the insurance world.

BillieJo Sexton State Farm Agent Team Member

BillieJo Sexton

Customer Service Representative


Michael Zimmermann