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Profile photo of a State Farm Agent named: Tracey Portillo

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State Farm® Insurance Agent

Tracey Portillo

1100 Welborne Drive Suite 204
Richmond, VA 23229-5656

In the Tuckahoe area of Richmond, down the street from Regency Mall

Profile photo of a State Farm Agent named: Tracey Portillo

Would you like to create a personalized quote?

Office Info

Office Hours

Mon-Fri
9am - 5pm
Sat-Sun
Closed
After Hours by Appointment
Call or text us 24 hours a day!

Contact me to schedule a virtual meeting

Address

1100 Welborne Drive Suite 204
Richmond, VA 23229-5656

Languages

English, Spanish

Warm greetings and winter wishes from our insurance team! As the winter season settles in, we want to remind you of the importance of insurance coverage during this chilly time of year. Whether it's safeguarding your home from winter storms or protecting your vehicle on icy roads, we're here to provide the coverage you need to stay protected. Stay cozy, stay safe, and let us take care of your insurance needs this winter season.

Today, we stand tall with pride as we assist millions of people across the country in protecting what matters most and planning for the future. #GoodNeighbor

As a Monacan High School graduate (GO CHIEFS!!) and a proud alum of the University of Richmond (GO SPIDERS!!), I am deeply honored to serve my cherished hometown as a State Farm agent. Representing the largest insurance agency in the nation is a privilege in itself but being able to provide local support to my own community, my incredible neighbors, is an honor.

For me, being a Good Neighbor goes beyond words - it's an integral part of who I am. Volunteerism and giving back to the community are values I hold dear. Through our expansive #ForTheGoodOfVA program, Tracey Portillo State Farm is connecting with the communities of Chesterfield, Midlothian, Henrico, Hanover, and all across the great state of Virginia, with kindness, fun, and unwavering integrity.

Imagine this: you're cruising down the road when suddenly, disaster strikes - a car accident. Or perhaps, a mischievous tree decides to make a grand entrance onto your beloved home. Ouch! And let's not forget those spirited soccer matches in the front yard, where a minor injury may occur. Fear not, my friend, because as your local State Farm agent, I am here to lend a helping hand. My dedicated team and I specialize in helping you understand the intricacies of car, home, renters, and life insurance, all while serving as your unwavering advocate throughout the claims process.

Yet, here's the true essence of what I do: I genuinely care about you, your concerns, and your aspirations. Taking the time to listen attentively and empathetically, my team and I aim to comprehend your unique needs. Together, we will craft personalized recommendations and explore options that will ease your worries and empower you to face the unexpected with confidence.

So, let's unite our strengths! Reach out to my team and me, and let's embark on this insurance journey together. We will ensure that you are protected, prepared, and equipped to face life's challenges head-on. Because, after all, being a Good Neighbor means being there for one another, through thick and thin.

Insurance Products Offered

Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health

Other Products

Banking, Annuities

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At Tracey Portillo State Farm, we are here to help you protect what matter most to you. Like any Good Neighbor we are also committed to utilizing our agency as a platform to doing good all over the state of Virginia. Whether it's a candy collection after Halloween to be used in care packages for active-duty military, home goods collections to help the unhoused families at Housing Families First as they transition into permanent homes or delivering fire safety materials to Richmond elementary school students during Fire Prevention Week, we want to help!

We serve as a resource in helping our State Farm customers and community members manage the risks of everyday life, recover from the unexpected, and realize their dreams. Customer relationships are our top priority, and we pride ourselves on upholding our personal and corporate values of connection, integrity, and kindness in every interaction we have.

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Have you met our incredible team of insurance superheroes! We're not your average insurance agency - we're licensed, trained, and armed with the superpowers of connection, kindness, and integrity. Our mission? To save the day by offering you options to find coverage for all your auto, home, and life insurance needs. But it's not just about the policies - it's about the caring and friendly service we provide. We're here to make insurance less intimidating and more approachable, like your favorite sidekick. So, whether you need protection for your Bat-mobile or your humble abode, rest assured that our team has got your back. Together, we'll navigate the insurance universe with a smile, a laugh, and a genuine commitment to helping you breathe easier. Join us, and let's embark on this adventure together!

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Kim Schreiber State Farm Agent Team Member

Kim Schreiber

Customer Service Manager

Introducing Kim, our not just our Customer Care Manager, she is a customer care superhero with a zest for life! Hailing from the sunny shores of San Diego, Kim has traveled across the coastlines, like a fearless hero on a mission. From the West Coast to East Cost of the US, and even rural Australia, she's left a trail of protected homes and insured lives in her wake. For 23 years, Virginia Beach was her secret lair, until destiny called her to Richmond, Virginia. But her thirst for adventure couldn't be contained, and two years ago, she made a splash in Houston, Texas, settling in the waterside town of Seabrook.

While in Virginia Beach, Kim honed her superpowers at Strayer University, earning an associate degree in business management. Her love for learning shines through, ensuring she stays sharp and prepared to answer all of her customer’s insurance questions.

When she's not saving the day with her insurance knowledge, you can find Kim indulging in her secret passion...the beach! In between beach visits she loves tending to her yard and creating magnificent planters. And watch out during the holidays, as Kim transforms into the Decorator Dynamo, spreading festive cheer faster than a flash!

Kim a superhuman sport enthusiast, with a special love for Houston pro baseball and college football. A house divided, she bravely cheers for Mississippi State, while her husband valiantly supports the Oregon Ducks. But it's not just about fun and games for Kim – she's also a dedicated philanthropist. She uses her powers for good, donating clothing to women shelters and providing jigsaw puzzles to rehab and long-term care facilities, bringing joy and therapy to those in need.

Family is the fortress that Kim holds dear. Her husband, a Navy veteran of 46 years, proudly served his country, while their youngest son continues the family legacy, serving in the Marine Corps like a true hero. Together, they form a formidable force, ready to protect and serve.

Life hasn't always been a smooth ride for Kim, but like a true hero, she emerges stronger and wiser from every challenge. Overcoming adversity has taught her that change is often the catalyst for greatness, and there's always a master plan guiding our journeys. With her resilient spirit and a heart full of compassion, Kim is here to help you navigate the treacherous world of insurance, ensuring your future is protected from the forces of uncertainty. Kim is a true insurance superhero, and together, she’ll help you conquer any obstacle that comes your way!

Isaiah James State Farm Agent Team Member

Isaiah James

Business Insurance Representative

Cris Portillo State Farm Agent Team Member

Cris Portillo

Marketing Service Assistant