Tracey Portillo

Introducing Kim, not just our Customer Care Manager, she is a customer care superhero with a zest for life! Hailing from the sunny shores of San Diego, Kim has traveled across the coastlines, like a fearless hero on a mission. From the West Coast to East Cost of the US, and even rural Australia, she's left a trail of protected homes and insured lives in her wake. For 23 years, Virginia Beach was her secret lair, until destiny called her to Richmond, Virginia. But her thirst for adventure couldn't be contained, and two years ago, she made a splash in Houston, Texas, settling in the waterside town of Seabrook.

While in Virginia Beach, Kim honed her superpowers at Strayer University, earning an associate degree in business management. Her love for learning shines through, ensuring she stays sharp and prepared to answer all of her customer’s insurance questions.

When she's not saving the day with her insurance knowledge, you can find Kim indulging in her secret passion...the beach! In between beach visits she loves tending to her yard and creating magnificent planters. And watch out during the holidays, as Kim transforms into the Decorator Dynamo, spreading festive cheer faster than a flash!

Kim a superhuman sport enthusiast, with a special love for Houston pro baseball and college football. A house divided, she bravely cheers for Mississippi State, while her husband valiantly supports the Oregon Ducks. But it's not just about fun and games for Kim – she's also a dedicated philanthropist. She uses her powers for good, donating clothing to women shelters and providing jigsaw puzzles to rehab and long-term care facilities, bringing joy and therapy to those in need.

Family is the fortress that Kim holds dear. Her husband, a Navy veteran of 46 years, proudly served his country, while their youngest son continues the family legacy, serving in the Marine Corps like a true hero. Together, they form a formidable force, ready to protect and serve.

Life hasn't always been a smooth ride for Kim, but like a true hero, she emerges stronger and wiser from every challenge. Overcoming adversity has taught her that change is often the catalyst for greatness, and there's always a master plan guiding our journeys. With her resilient spirit and a heart full of compassion, Kim is here to help you navigate the treacherous world of insurance, ensuring your future is protected from the forces of uncertainty. Kim is a true insurance superhero, and together, she’ll help you conquer any obstacle that comes your way!