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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Carl

October 4, 2024

5  out of  5
rating by Carl
"Tracey Portillo is the best of the best! I feel very fortunate and lucky to have found this agent!"
We responded:
"Thanks for the kind words Carl! It's an honor to be here to help memebers of our community like you 😊"
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jade wilcox

September 21, 2024

1  out of  5
rating by jade wilcox
"For years now for both my family and I, anytime there is something needed it takes forever and multiple inquires to get a response. Agent is very uninvolved."
We responded:
"Jade I am so sorry to hear about your experience with the office. This is Tracey. I was the one you were corresponding with yesterday via office text. My understanding is that you should have recieved the documents you requested yesterday afternoon. I am committed to doing better for your family. "
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Troy Wells

August 20, 2024

5  out of  5
rating by Troy Wells
"I cannot say enough positive things about Tracey and her team! Tracey has been my Agent for 4 years and has been truly awesome! She is very professional and doesn't make you feel pressured in anyway way. I recently bundled my coverage and save even more! Thank you so much State Farm."
We responded:
"Thank you so much for your kind words 💗 We are honored to be here to help today and always! "
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Mya Johnson-Taylor (mya)

July 30, 2024

1  out of  5
rating by Mya Johnson-Taylor (mya)
"no, i didnt use a service from here. but the hiring phase was not good. i advise to not apply here. you do a meet and greet, mind you i just got off my other job and therapy.. and was in work clothes. it was good, i asked simple questions and general curiosity questions as well, just trying to understand the aspect of everything. she stated she would follow up, never did. i ended up having to reach out via indeed to see & i even gave an apology thinking it may have been the way i presented myself or my questions. then she followed up, sent a email of questions. i will even go as far as posting my answers to those questions. by that time, having to force that follow up, i knew right then and there she was not even interested in interviewing further. i believe she should have sent an email discussing her choice to move forward instead of absolutely nothing. i should not have even forced that follow up. it was an opportunity , for an entry level position , as i was interested in expanding my career & learning new things, putting my past skills into good use to benefit another company. i know its hard nowadays for people to find jobs, and this whole ordeal is the reason why its hard and people give up. you cant even qualify for an entry level to try to expand your career. its sad.. very sad. i had so much enthusiasm in the meet and greet & in my responses, i was confident. but got shot down. i hope those other candidates qualified for the position… its nothing but disappointment. i wish the things went different and the whole experience was not fun. she would make it seem like shes interested in reaching out to you for following up, but she is not. i had to go two different ways to even hear back.. very heartbreaking, yet unsettling in a way. thank you."
We responded:
"My intention was not to make you feel dismissed. I value your feedback and wish you the best as you continue your search. "
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Julie Shreve

July 23, 2024

5  out of  5
rating by Julie Shreve
"Tracey and her office have always been so nice to deal with and very helpful in answering our questions and helping us to make the best decisions about our insurance. Tracey is easy to talk to and knowledgeable. I appreciate the way she recently helped us with an insurance decision as she brought up many things to think about that we had not considered. And whenever we've had to make a claim, it has always been an easy process."
We responded:
"Thank you Julie!! THIS is exactly why we are here...to help you understand your options and consider things in ways you may have never done before. So glad we have been able to help. Honored to be your State Farm agent and I look forward to supporting your family for many years to come!"
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Anna Fleur

May 24, 2024

5  out of  5
rating by Anna Fleur
"Tracey is absolutely amazing and will make sure that anything you need is handled! I’ve been with this company for many years now and I plan to keep them around! Stay blessed, and remember that respect goes a long way!"
We responded:
"Thank you Anna!! Honored to be your agent <3 Whatever we can do help you...we are here for it!! "
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Gul Patel

May 6, 2024

5  out of  5
rating by Gul Patel
"Tracey has been my agent for more than 5 years. She and Her office staff(Kim) has been oustanding. I strongly recommend her for your insurance needs."
We responded:
"Thank you Mr. Patel! Kim and the rest of the team are always here to help. You have been a member of the State Farm family for decades and I am thankful for the opportunity to be your agent! "
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Salama Sedra

March 4, 2024

5  out of  5
rating by Salama Sedra
"Kim Schreiber Thank you for providing excellent customer service, even to those who are unfamiliar. Your attention to detail made me feel comfortable and confident in the treatment. You truly are the best!"
We responded:
"Salama thank you for sharing your experience working with Kim! She is am absolutely gem on our team 🌟 I am so glad her sincere caring, over 25 years of experience and her keen eye for detail helped you better understand your options so you could confidently make decisions on how to best out protection in place. Please let us know how else we can help! "
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Yeymi Gonzalez

March 1, 2024

5  out of  5
rating by Yeymi Gonzalez
"Patry fue más que genial y fue de gran ayuda. Hizo que fuera mucho más fácil de entender y explicó todo muy bien. Se nota que está realmente dedicado a su trabajo."
We responded:
"¡Muchas gracias por tomarse el tiempo para compartir su experiencia! Nos apasiona mucho educar a nuestros clientes sobre sus opciones. Es maravilloso saber que sentiste eso mientras trabajabas con Patry. Ya sea que se trate de protección para su negocio, hogar, automóvil o barco... ¡estamos aquí para ayudarlo!"
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KIM HERNANDEZ

February 28, 2024

5  out of  5
rating by KIM HERNANDEZ
"I really enjoyed working with Kimberly Brown. She was patient, professional and knowledgeable. I have recommended her to several friends and will continue to do business with her in the future."
We responded:
"Thank you Kim for taking time to write a review! Love hearing how Kimberly has been such a helpful resource for you and your customers 👏👏 "
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manii .

January 11, 2024

5  out of  5
rating by manii .
"Isaiah was beyond great and was so helpful. He made it way easier to understand and explained everything to perfection. I would definitely come back again . You can tell he is really dedicated to his work ."
We responded:
"Thank you for taking time to write a review! Isaiah is so passionate about educating our customers in a down to earth eay. Whether it's for your small business or protecting your loved ones with life insurance, we are here to help! "
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Ty Lin

January 10, 2024

5  out of  5
rating by Ty Lin
"Isaiah was extremely informative in what my business needed to have to stay protected. Thank you to him and the team at Tracey’s office"
We responded:
"So wonderful to hear!! Our team is committed to current and future customers knowing their options so they can make informed decisions. Thankful for an opportunity to help you! "
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nakayla burnett

January 9, 2024

5  out of  5
rating by nakayla burnett
"This office really made me feel secure about my business. I'd totally recommend them especially Isaiah for dependable and trustworthy insurance assistance. They really went the extra mile! Isaiah was truly amazing."
We responded:
"So incredible to hear! Thanks for taking the time to write such kind words. Isaiah is so passionate about educating small business owners about the importance of general liability, workers comp and life insurance. Certainly an honor to support the life blood of our community! "
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dorriean simon

January 5, 2024

5  out of  5
rating by dorriean simon
"I’m so glad that isaiah took his time & help with my insurance policy. Extremely thankful for Isaiah’s understanding and help."
We responded:
"Thank you so much for taking the time to write a review. Isaiah is so knowledgeable and understanding. Glad he was able to help! "
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Eunique Shaw

December 22, 2023

5  out of  5
rating by Eunique Shaw
"I’m so glad that I came to this office to get my start up business. Especially thankful for Isaiah’s help. This is a great team."
We responded:
"Great to hear! Isaiah loves working with small businesses and helping them make sure they are properly protected for today and tomorrow!! Thanks for the wonderful review. "
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Tajae Edwards

December 22, 2023

5  out of  5
rating by Tajae Edwards
"I want to say a thousand thanks to Isaiah James for his incredible service and dedication to his job. As a young adult growing into my own, Isaiah played an instrumental role in helping me to understand and navigate my insurance. This is the level of service, professionalism, and passion that I wish every customer gets to experience. Kudos to you, Isaiah James."
We responded:
"Such a great review! Thank you! Amazing to hear Isaiah took time to educate you on your options with car insurance and life insurance so you could make an informed decision based on what matters most to you! "
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sammy

December 21, 2023

5  out of  5
rating by sammy
"I had a great experience recently with this state farm branch, the team was very friendly, they made me feel comfortable and answered all my questions. I was able to get the help I needed and fix my issues thanks to Isaiah. Isaiah was a really great help and I would definitely come back again!"
We responded:
"Thank you for sharing your experience with our agency. Isaiah is a gem! I am glad he was able to answer all your business insurance questions. Look forward to helping you for many years to come!!"
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#TEAMTAKEOVA Enterprise

December 11, 2023

5  out of  5
rating by #TEAMTAKEOVA Enterprise
"I must say I’m overwhelmed with the assistance from Isaiah he made the job look so easy,smooth sailing and he’s very knowledgeable of what he’s doing"
We responded:
"So great to hear! Thank you for taking time to share your experience working with Isaiah. Always here to help! "
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Tiffany Emancia

December 11, 2023

5  out of  5
rating by Tiffany Emancia
"I had an amazing experience with state farms team services they provided. Isaiah was very knowledgeable and helpful with insurance information I needed and went above and beyond to help me. I recommend State Farm car insurance."
We responded:
"Thank you Tiffany! Love that Isaiah was able to help with your car insurance. Let us know if there is anything else we can do 😊 Thanks for taking the time to post a review! "
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dannielle teodosio

December 1, 2023

5  out of  5
rating by dannielle teodosio
"I recently had help with insurance and was lucky enough to get a kind, direct, and patient worker. Milton’s customer service skills are second to none and I was extremely impressed with their professionalism and charisma. Would definitely recommend to others."
We responded:
"Thank you Dannielle! You described Milton perfectly...kind, professional and patient. Whether we are helping with auto, renters or life insurance we are here to help to you protect what matters most to you 💗"
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Taysha Wells

November 27, 2023

5  out of  5
rating by Taysha Wells
"Isaiah helped a lot with understanding the different coverages i have . OUTSTANDING."
We responded:
"I am so glad to hear it! Isaiah is committed to not only helping our customers get the coverage they want but also taking time to educate them abou their options with auto insurance, life insurance and short term disability. Thank you for sharing your experience! "
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Jordan Dales

November 26, 2023

5  out of  5
rating by Jordan Dales
"The team is very professional and demonstrate a high level of expertise. Isaiah really took his time helping me, you can tell that he is passionate about his work and really cares about his clients. A big thank you to Isaiah and the rest of the team, a huge weight has been lifted off of my shoulders!"
We responded:
"You are very welcome Jordan! Love to hear how Isaiah and the team helped you with your car and homeowners insurance. Welcome to State Farm!! "
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Nakhi Burnett

November 22, 2023

5  out of  5
rating by Nakhi Burnett
"I never was the one for reviews but my experience here have to be known! Isaiah was so polite, professional and very understanding! I truly do thank you for taking the time out to help me! I love State Farm now!"
We responded:
"Nakhi thank you so much! Isaiah is an absolute gem!! I love to hear how his experience and knowledge is helping so many folks in our community. "
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Scott Blaylock

November 17, 2023

5  out of  5
rating by Scott Blaylock
"Tracey And her team are very kind, attentive and professional. A great experience!"
We responded:
"Thank you for the feedback Scott!! Great to hear that your experience with our agency was so neighborly 😊"
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Zack

November 17, 2023

5  out of  5
rating by Zack
"This department has been very helpful and informative! I feel like I can rely on the agent Isiah to get me great results!"
We responded:
"Thank you! Love hearing how positive the experience was for Isaiah to help with your life insurance. Look forward to being your "go to" insurance agent for years to come. "