State Farm® Insurance Agent Tracey Portillo
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Shane Kennedy
April 15, 2025
"Tracey was AMAZING dealing with and explained everything to me about auto and homeowner’s insurance. It was a breath of fresh air. I am looking forward to working with her!"
"Thanks for the kind words Shane! I appreciate Matt over at Dominion Capital Mortgage connecting us. I am so excited for you to move into your new home! We are here to help in any way we can 😊"
Colleen Carpinelli
April 15, 2025
"Adding new drivers on a policy is always going to be expensive but Kim did everything she could to help us find all the possible discounts for our teen drivers! She was helpful, competent, kind, and prompt with her attention to our account."
"Kim is the Queen of Discounts!! 👸 She works to find a balance between the coverage you need at the best price possible. Wonderful to hear Kim was able to accomplish both for you and your young drivers. "
Naz Mur
April 11, 2025
"Carl is very polite and knowledgeable. He explains everything to me about supplemental insurance for my husband"
"Thank you for your kind words! Carl prides himself on taking time to educate our customers on their options so they feel empowered to make decisions. "
Elizabeth Kuhfuss-Beville
April 11, 2025
"I recently had to file my first accident claim, and the online process was incredibly efficient and straightforward. The office staff have been helpful throughout the process and everyone involved had been kind and helpful while patiently answering my questions. I'm so grateful for Tracey and her team!"
"Oh no! Accidents are never fun the 1st one causes extra stress. I am so glad we able to help you navigate the process. We are here to help! "
be kindest
April 4, 2025
"Kim, Was a great help. Answered many questions. Very pleased with the help she gave me."
"So good to hear! Thanks for your review. Kim is the BEST! "
Dany C. Reyes
April 3, 2025
"I'm very happy and satisfied with your service. I purchased my policy and saved about $400 by switching to State Farm. Thank you, Maria, for your attention. Estoy muy contento y satisfecho con sel servicio que prestan. adquiri mi poliza y me ahorre unos $400 por cambiarme a state farm. Gracias María por tu atención. Los recomiendo +++10"
"So much saving!! Love to hear when folks can save money and get better coverage. We agree that Maria is wonderful! We are lucky to have her on our team ❤️ "
Á N G E L S
April 3, 2025
"How is it possible that I have almost about a month asking to be canceled and reimbursed for this insurance that I contracted? I call and the only thing they tell me is that they will soon refund me, I don't really understand anything, it's not fair, my name is Neginon Gómez And I'm still waiting for answers. That's not what Maria mentioned to me when she called me, I don't know what's really going on, I just know that I need my refund as soon as possible since I'm not using this insurance please"
"Neginon thank you for your comments. We understand your frustration, unfortunately we could not process your policy cancellation until your address had been updated, otherwise the refund check would have been mailed to the wrong address. I can see in our system that Maria submitted the address change and the cancellation. The policy has been fully cancelled in our system, now it's a matter of USPS getting you the refund check. Our team working hard to control the controlables, unfortunately there were several pieces of this process out of our control."
Bill Tredway
April 1, 2025
"Gave me all the information I need to make a good decision on my insurance policy."
"Amazing to hear! Our goal is to be sure you are educated on your options so you can make informed decisions about what insurance fits YOU best! "
Nelly Matus
March 28, 2025
"“I had a great experience with Maria. She was professional, knowledgeable, and took the time to explain all my insurance options. She made the process easy and stress-free. Highly recommend for anyone looking for reliable service!”"
"Thank you Nelly! Maria is an absolute gem 💎 Her compassionate, and education focused mindset helps both our Spanish and English speaking customers in every interaction. We are lucky to have her on the team. "
Ruiza Johnson
March 25, 2025
"Carl was very helpful and explained all details, very humble thank you."
"Amazing to hear it! Carl is passionate about educating folks about their protection options. So glad to hear he was able to help you. "
Yen Alvarado
March 22, 2025
"Very kind Maria, excellent service."
"Thank you for the review Yen! Maria is such a kind and thoughtful person. I am so glad she was able to help you 😊"
Caleb Dean
March 21, 2025
"Thank you Jakob for helping me navigate my first claim. I appreciate what you did for me!"
"Thanks for the review Caleb! Jakob is the best 🌟 Glad to hear he was able to help you when you needed it! "
Charles Culbertson
March 21, 2025
"Tracey and the team are awesome. They have saved me a lot of $ w/ added benefits. They are very responsive and get things done quickly! highly recommend."
"Thank you Charlie! Thankful that your brother referred you to our agency and we are extremely thankful for your referrals! It's an honor to help you and your family 😊"
Madison Dean
March 21, 2025
"Thanks Jakob for helping me get information to start my new policy!"
"Jakob is the best! Thanks for leaving a review to help spread the word 😊"
Brian Dean
March 20, 2025
"Thank you, Jakob for helping us with our insurance questions. We are already seeing the savings by switching to State Farm. Way to go, Jakob.’"
"So glad to hear! Jakob truly cares about our customers. Thanks for taking the time to share your experience. "
Lisa Dean
March 20, 2025
"Tracey Portillo has her very own “Jake from State Farm”! Thank you for the follow up call Jakob! Very professional and informative. Also a shout out to Tracey for all of her community outreach and involvement. Tracey, you are an amazing mentor and role model to many!"
"So glad to hear that Jake gave you a 5 🌟 experience! Our agency is a platform for giving back to the community. Thankful for your support in our efforts 💗"
Elizabeth Feeney
March 19, 2025
"Jakob was very helpful with answering my questions when I called the agency!"
"Thanks for taking time to share your experience! 😊 "
Matthew Nielsen
March 19, 2025
"Carl was great to work with, he helped me bundle my two homes and car insurance to get a better rate! I recommend anyone looking for better rates on their insurance to reach out!"
"Amazing!! Whether it's home, caring or life insurance Carl works to be sure that every potential customer understands their options for protection. Welcome to State Farm! "
Enmanuel Sanchez™
March 19, 2025
"Carl fue de gran ayuda, me consiguió un buen precio en mi seguro de auto, muy feliz con la atención brindada"
"So good to hear! Thanks for taking time to share your experience. "
Dasha Dillard
March 14, 2025
"Carl was extremely helpful in providing support on my auto and renters insurance quotes! Provided pertinent advice for the best interest of my health and safety. 10/10 recommend."
"Thanks for your kind review Dasha! Carl is a gem 💎 His dedication to customer education makes a HUGE difference. Let us know how else we can help!"
Lisa Bruno
March 14, 2025
"Kim was very helpful with my insurance policy today.she answered all my questions about renters insurance"
"Thanks for the 5 stars Lisa 🌟 With over 25 years of experience at State Farm Kim is a wealth of information. Let us know how else we can help! "
Julia Place
March 14, 2025
"Carl was so helpful with my quote and auto policy purchase! I’m a young professional so I’ve never had to purchase my own insurance. Carl was able to guide me with clarity, honesty, and transparency. He was also able to get me a great monthly price! Highly recommend this office."
"Carl is the best! Love hearing that you had such a positive experience. Whether it's car, home, boat or life insurance we are always here to help!"
duVal Goley
March 13, 2025
"Carl was awesome and met all of my needs!"
"Carl is a Rockstar 🤩 His dedication to educating customers to amazing to watch. Thanks for sharing your experience. "
Kennedy Ayee
March 12, 2025
"My experience was very good. The agent was very respectful and took her time to solve my problem."
"So glad to hear this! We always strive to service our customers with respect and caring! "
Patty Mulreany
March 11, 2025
"Maria did a great job helping us with making sure our car coverage was what we needed!!"
"That is exactly why we are here! Whether it's about homeowners, boat, car or life insurance; Maria is an superstar at educating customers on their options. Fantastic to hear she was able to help you 😊"