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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Milazzo

June 5, 2025

5  out of  5
rating by David Milazzo
"Kim Schreiber did an amazing job in resolving an issue I had with a glass vendor. She was quick and responsive and was able to resolve the issue very quickly. Outstanding customer service!!!"
We responded:
"Thank you so much for your review! We are here to keep things simple and efficient while making sure you have the protection you want and need. Let us know how else we can help! "
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kent dilgon

June 5, 2025

5  out of  5
rating by kent dilgon
"Wonderful experience, I spoke with Dennis and he was polite, patient, and professional - answered all my questions and really helped me"
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Tia Field

June 5, 2025

5  out of  5
rating by Tia Field
"Excellent customer service, professional and attentive. Always happy to help and answer our questions for our homeowners, car and life insurance policies!"
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Caroline Strahan

June 4, 2025

5  out of  5
rating by Caroline Strahan
"Called in for a quote, and Elias was super helpful in explaining all of my options."
We responded:
"Thanks for sharing your experience Caroline! Glad to hear Elias was able to help 😊"
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Toni Mounce

June 3, 2025

1  out of  5
rating by Toni Mounce
"I don't even know where to begin. We had an absolutely horrible experience with this office. We could literally never get a straight answer from anyone in the office. Tracey was rarely available to help us when we had questions. My husband ended up having the majority of the interactions with the office because I became so frustrated that I was ready to fire her within the first month of us having her as our agent. My poor husband repeatedly got the run around and got to the point that every single one of his interactions with the people in the office was negative. He did become irate several times because we had been repeatedly lied to and could never get our questions answered. It got to the point that no one in the office would speak to us and our only interactions were through email. We have switched to a different agent who is wonderful. If you need an agent that will actually do their job, I recommend Kim Simmons. I'm sure Tracey will have something to say in the comments, but she and her office staff all know that they did a terrible job and are completely inept."
We responded:
"This is Tracey the agency owner. I am disappointed, but not surpised to hear your feedback. As much as we tried, there were complexities in your questions and requests that made it difficult to give you direct answers. I spoke to your husband directly several times and was aware of his frustration. We did our best but in the end I am glad you and your family found an agent that can care for you as you prefer. I agree, Kim Simmon is a wonderful agent 😊 Wishing you all the best! "
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Linga Murthy

May 30, 2025

5  out of  5
rating by Linga Murthy
"Tracey and her team are amazing! Their dedication to both customer service and community involvement truly stands out. I really appreciate their passion for staying engaged with the world around them and their commitment to supporting customers"
We responded:
"Thank you Linga! Your kind words warm my heart because they truly reflect the way we are working to show up in the world! 💗 Thank you! "
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Juan Carlos Romero

May 24, 2025

5  out of  5
rating by Juan Carlos Romero
"Excelente trato asesoria y buena communication"
We responded:
"Thank you Juan for taking time to write a review. Maria is a gem! Glad to hear she was able to help you. "
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Denise Lavoie

May 23, 2025

5  out of  5
rating by Denise Lavoie
"Carl was very professional and thoroughly explained all my coverage options and answered any questions I had. He was knowledgeable, but not pushy, and left me with a good impression of State Farm."
We responded:
"Thanks for the kind words! Educating policyholders on their options is Carl's superpower. He is driven by a sincere caring and it shows in every conversation 💗 "
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Ali Pristas

May 20, 2025

5  out of  5
rating by Ali Pristas
"Ryan F was so helpful with my renters insurance! I had a great experience with this office 10/19"
We responded:
"Hurray! Renters insurance is simple but incredibly important, I am so glad Ryan was able to help put that coverage in place. "
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Sean Casselton

May 20, 2025

5  out of  5
rating by Sean Casselton
"I regret not calling sooner. Thanks to Mr. Dagaforde for taking the time to put things in layman’s terms and for troubleshooting what was best for my household and our expenses. Very grateful for all the money I’ll be saving."
We responded:
"Great service AND saving money! Love to hear it. Thanks for sharing your experience. "
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Ashley Harrison

May 20, 2025

5  out of  5
rating by Ashley Harrison
"I can’t say enough good things about working with Carl. He made the whole process of getting both home and auto insurance super easy and stress-free. He took the time to explain everything in plain language and help me find great coverage at a fair price. It felt like he really had my back and wasn’t just trying to sell me something so grateful to find an agent who cares…highly recommended!"
We responded:
"Carl is a cornerstone to our team! Thanks for helping spread the word 😊"
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Saint Martin's Episcopal Church

May 16, 2025

5  out of  5
rating by Saint Martin's Episcopal Church
"I had a great experience with Carl with Tracey Portillo State Farm! Carl D. is polite, professional, knowledgeable, patient, understanding, & sincerely cared about my business & ensuring I got what I needed at the best price available. I was their customer before, took a hiatus, and happily back with plans to remain with them indefinitely especially with dignified employees like Carl! Hat off! Thomas A."
We responded:
"Amazing to hear Carl was able to give you a 5 star experience! Welcome back to State Farm 😊"
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Logan T

May 13, 2025

5  out of  5
rating by Logan T
"Carl, was extremely informative and helped me select my condo insurance with confidence."
We responded:
"Thanks for taking time to write about your experience working with Carl. He is a gem 🌟"
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David Forbes

May 11, 2025

5  out of  5
rating by David Forbes
"Maria has been a great help getting me set up with my insurance the past few months. She helped me get my home insurance all squared away in a timely manner to secure my financing, and most recently got me a speedy quote on a vehicle I was interested in purchasing. Maria and the entire team at Tracy Portillo are always very helpful and always available."
We responded:
"Amazing to hear David! Thanks for taking the time to write a review. Glad Maria gave you 5 star service 🌟"
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Deryl Jamison

May 8, 2025

5  out of  5
rating by Deryl Jamison
"Maria was so helpful, positive and made me actually enjoy my experience today. She explained everything in detail to get the plan I needed. Thank yo so much Maria. State farm is lucky to have you ;)"
We responded:
"Thank you for leaving such a thoughtful review Deryl! We agree...we are lucky to have Maria on our team ❤️ "
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Tierra Parker

May 7, 2025

5  out of  5
rating by Tierra Parker
"Since the beginning of having an insurance policy with state farm they have always been helpful and responding in a timely manner."
We responded:
"Thank you Tierra! Glad to hear we have been able to help! "
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MemLove 86

May 6, 2025

5  out of  5
rating by MemLove 86
"A++++++++++"
We responded:
"Couldn't ask for a better score 🤩"
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Yohan Yang

May 3, 2025

5  out of  5
rating by Yohan Yang
"Carl was super patient and extremely accommodating towards my process of finding the right insurance. He's the guy if you want insurance"
We responded:
"Thank you Yohan! Carl is so focused on helping people with kindness and compassion. Glad to hear he was able to help you! "
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M M

April 28, 2025

5  out of  5
rating by M M
"Highly recommend!"
We responded:
"Thanks for the 5 Stars! "
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Dana Wells

April 25, 2025

5  out of  5
rating by Dana Wells
"Kim was wonderful to work with regarding my homeowners insurance. She called back when she said she would and kept me looped in at all times. Such a great experience overall."
We responded:
"Thank you for taking time to share your experience Dana! Connection is one of the core value of our agency and it is no surprise to hear that Kim made it a 5 🌟 experience. Always here to help! "
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Steven Parker

April 24, 2025

5  out of  5
rating by Steven Parker
"Great service from Carl and Many thanks for your respect and so being polite, hope will see you again. With due respect Noor Ahmadi"
We responded:
"Thanks for your review Noor! We are lucky to have Carl on our team. "
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Lisa Carroll

April 22, 2025

5  out of  5
rating by Lisa Carroll
"Carl with the Tracey Portillo group was wonderful at helping me set up many various family insurance needs. U highly recommend him and this group."
We responded:
"Thank you so much Lisa for the kind words! Carl is the best at helping folks understand their protection options sonthey can make decisions that are best for their life and budget. Whether it's car, home, jewelry, boat, injury or life insurance, we are here to help! "
Profile photo of Emma Sachs

Emma Sachs

April 21, 2025

5  out of  5
rating by Emma Sachs
"Tracy and the whole team was incredibly helpful. They got our renters insurance in place over a holiday weekend and answered all our questions thoroughly."
We responded:
"Excited for your new place Emma and thankful we were able to help you...even on a holiday weekend 🐇🌷 "
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Shane Kennedy

April 15, 2025

5  out of  5
rating by Shane Kennedy
"Tracey was AMAZING dealing with and explained everything to me about auto and homeowner’s insurance. It was a breath of fresh air. I am looking forward to working with her!"
We responded:
"Thanks for the kind words Shane! I appreciate Matt over at Dominion Capital Mortgage connecting us. I am so excited for you to move into your new home! We are here to help in any way we can 😊"
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Colleen Carpinelli

April 15, 2025

5  out of  5
rating by Colleen Carpinelli
"Adding new drivers on a policy is always going to be expensive but Kim did everything she could to help us find all the possible discounts for our teen drivers! She was helpful, competent, kind, and prompt with her attention to our account."
We responded:
"Kim is the Queen of Discounts!! 👸 She works to find a balance between the coverage you need at the best price possible. Wonderful to hear Kim was able to accomplish both for you and your young drivers. "