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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Justin Hoffman

Justin Hoffman

December 5, 2024

5  out of  5
rating by Justin Hoffman
"Highly recommend Carl. He was extremely professional and efficient. FIVE STARS!"
We responded:
"Thank you for the kind words!! Carl is THE best! So glad he was able to help you 😊"
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michael zimmermann

November 15, 2024

5  out of  5
rating by michael zimmermann
"Tracey has been my agent for over a decade now & has been extremely helpful with making sure my well being is taken care of. Her team is absolutely top notch & very polite. They have always been able to answer my questions when I haven’t fully understood something. I’m proud to call her my agent and I do not see myself ever making the switch to another company!"
We responded:
"Thank you Mike! Your loyalty and kind words mean everything ✨️ i am honored to be your agent and thankful to be able to help you and your family! "
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Kim Brundage

November 5, 2024

5  out of  5
rating by Kim Brundage
"I’ve been a long time State Farm customer and have had many agents but I’ve never met an agent who as dedicated to bettering her community as Tracey Portillo is. Customer service is a close second."
We responded:
"So true! Being a good neighbor or serving our neighbors...hard to say which comes first but BOTH are so important to us 💗💗 Thank you for your kind words 😊"
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Kristen EDS

November 2, 2024

5  out of  5
rating by Kristen EDS
"Tracey and her team are amazing! They are dedicated to customer service and community service. I love that they are passionate about being engaged in the life around them as well as how to help their customer in the ups and downs."
We responded:
"Thank you Kristen! Giving back to the community is a big piece of our mission. Staying connected is what it's like to be a good neighbor 😊 "
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Dawne Brooks Gulla

November 2, 2024

5  out of  5
rating by Dawne Brooks Gulla
"Tracey Portillo it's an exceptionally knowledgeable insurance professional. Not only do I use her personally, but I refer her to my friends and business associates, knowing that they're going to be be in good hands. She made it extremely easy to switch from my previous company. I got better rates and I rest, easy knowing that should I ever have a claim that she's there to walk me through the process."
We responded:
"Thank you Dawne for such kind and thoughtful feedback! We are here to help you🌟 I pride myself as being a resource, so if I can't help, I am sure I know someone who can. 💗 Look forward to serving you and your family for many years to come! "
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Teresa Curtis

November 2, 2024

5  out of  5
rating by Teresa Curtis
"Tracey and her team are terrific! Not only will they take care of you and your family, they work to make the community better. Talk about being a Good Neighbor!! Give them a call and see for yourself. You won’t be disappointed."
We responded:
"Thank you Teresa! No words necessary...the 🤩 say it all!"
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Robert Lyons

November 2, 2024

5  out of  5
rating by Robert Lyons
"Tracey was great to work with! Super quick to get us the necessary documentation. Highly recommend"
We responded:
"Robbie! Always here to help 😊 It was an honor to help your customer get to closing with everything she needed! Excited for her new home 💗"
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James Dageforde

November 1, 2024

5  out of  5
rating by James Dageforde
"Carl Dageforde is a knowledgeable and highly reliable agent. If you work with him you will find him to be empathetic and responsive to your needs. He will do his best to give you the coverage that meets your needs at the best price possible. ."
We responded:
"Thanks for your kind words James! Carl is a gem and we are so thankful to have him on our team 👏🏼👏🏼"
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Josephine Park

October 30, 2024

5  out of  5
rating by Josephine Park
"I’m grateful for the assistance I received with my insurance needs. The support was knowledgeable, efficient, and thorough, ensuring I understood all my options and helping me make the best decision for my situation. Highly recommended!"
We responded:
"Josephine! Thank you for your kind review 😊 Our goal is to be sure you fully understand your options so YOU can make an informed decision about the coverage that is best for YOU. Love hearing about your experience!"
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Kathy Dageforde

October 29, 2024

5  out of  5
rating by Kathy Dageforde
"You are in great hands with Carl!"
We responded:
"We couldn't agree more!! "
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Laura Harris

October 28, 2024

5  out of  5
rating by Laura Harris
"Carl, one of State Farm’s Account Representatives, is guaranteed to go out of his way to help you in a reliable and efficient manner. 5 stars!"
We responded:
"I am so glad you had a positive experience working with Carl! Reliable and efficient are perfect words to describe him 👏🏼👏🏼 Thanks for sharing your experience!"
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Alexis Benfanti

October 28, 2024

4  out of  5
rating by Alexis Benfanti
"The associate I spoke with was extremely friendly and helpful."
We responded:
"Thank you Alexis! Being a #goodneighbor is all about leading with friendly 😊 We appreciate your business and are always here to help!"
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MC_Fishing

October 28, 2024

5  out of  5
rating by MC_Fishing
"Fast response and always great customer service"
We responded:
"Thanks for sharing your experience! Love hearing that we were able to help you with consistency and speed 😊 Thankful to have you as a customer! Reach out if there is anything we can do to help."
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Gabby Mcgeachy

October 28, 2024

5  out of  5
rating by Gabby Mcgeachy
"Tracey Portillo’s State Farm Insurance Agency has been so helpful in answering all my needs and insurance questions. Lee specifically is such a great and kind team member. They were very personable and I look forward to working with and entrusting them with any of my future requests!!"
We responded:
"Thank you Gabby!! Lee is a gem 💎 Love hearing that you had such a connected experience with our agency. Always here to help 😊"
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Sidney Borge

October 28, 2024

5  out of  5
rating by Sidney Borge
"¡Excelente experiencia con Tracey Portillo - State Farm Insurance Agent! El equipo es profesional, atento y siempre está dispuesto a ayudar con cualquier consulta. Me explicaron todo claramente y me sentí en buenas manos desde el principio. Los precios son competitivos, y me dieron una póliza que se adapta perfectamente a mis necesidades. ¡Definitivamente recomendaría esta agencia a familiares y amigos!"
We responded:
"Thank you SO much for your kind review 😊 Your recommendation means everything! "
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Jennifer Bebbs

October 17, 2024

5  out of  5
rating by Jennifer Bebbs
"Tracey helped me to purchase life insurance this year! It all started with a small conversation about my family and it turned into me realizing that I needed to have a strategy for my insurance coverage, she explained the WHY, along with the WHAT in terms of the products I needed. At this point I have her reviewing all of my insurance plans and intend to work with her on them! We all need insurance, but before Tracey I just bought what I was offered with no real understanding. I am grateful for her guidance I feel very informed."
We responded:
"This make me feel so good!! Your experience is exactly why I am an agent. It is an honor to help you and your family. Thank you for trusting me! "
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Katherine Moussari

October 17, 2024

5  out of  5
rating by Katherine Moussari
"I recently had the pleasure of working with Tracey Portillo and I can confidently say that my experience was outstanding! From the moment I reached out for assistance, Tracey was incredibly welcoming and attentive. What I believe sets her apart is her commitment to customer service. She was always just a phone call or email away, promptly responding to all my questions and concerns. Her patience and willingness to go the extra mile made me feel valued as a client. If you're looking for an insurance agent who is knowledgeable, dedicated, and genuinely cares about their clients, I highly recommend Tracey at Statefarm. I couldn't be happier with my experience, and I am grateful for the peace of mind she have provided me!"
We responded:
"Thank you Katherine for your thoughtful and kind words. My team and I are here to help in any way we can. It's an honor to serve you and your family!"
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Opal F

October 17, 2024

5  out of  5
rating by Opal F
"I was completely impressed with their professionalism and customer service! Top Notch and they truly care about YOU and not just $$. Highly recommend !"
We responded:
"Thank you Opal! Your words affirm the reasons we do what we do 😊 "
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Carl

October 4, 2024

5  out of  5
rating by Carl
"Tracey Portillo is the best of the best! I feel very fortunate and lucky to have found this agent!"
We responded:
"Thanks for the kind words Carl! It's an honor to be here to help memebers of our community like you 😊"
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jade wilcox

September 21, 2024

1  out of  5
rating by jade wilcox
"For years now for both my family and I, anytime there is something needed it takes forever and multiple inquires to get a response. Agent is very uninvolved."
We responded:
"Jade I am so sorry to hear about your experience with the office. This is Tracey. I was the one you were corresponding with yesterday via office text. My understanding is that you should have recieved the documents you requested yesterday afternoon. I am committed to doing better for your family. "
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Troy Wells

August 20, 2024

5  out of  5
rating by Troy Wells
"I cannot say enough positive things about Tracey and her team! Tracey has been my Agent for 4 years and has been truly awesome! She is very professional and doesn't make you feel pressured in anyway way. I recently bundled my coverage and save even more! Thank you so much State Farm."
We responded:
"Thank you so much for your kind words 💗 We are honored to be here to help today and always! "
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Julie Shreve

July 23, 2024

5  out of  5
rating by Julie Shreve
"Tracey and her office have always been so nice to deal with and very helpful in answering our questions and helping us to make the best decisions about our insurance. Tracey is easy to talk to and knowledgeable. I appreciate the way she recently helped us with an insurance decision as she brought up many things to think about that we had not considered. And whenever we've had to make a claim, it has always been an easy process."
We responded:
"Thank you Julie!! THIS is exactly why we are here...to help you understand your options and consider things in ways you may have never done before. So glad we have been able to help. Honored to be your State Farm agent and I look forward to supporting your family for many years to come!"
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Anna Fleur

May 24, 2024

5  out of  5
rating by Anna Fleur
"Tracey is absolutely amazing and will make sure that anything you need is handled! I’ve been with this company for many years now and I plan to keep them around! Stay blessed, and remember that respect goes a long way!"
We responded:
"Thank you Anna!! Honored to be your agent <3 Whatever we can do help you...we are here for it!! "
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Gul Patel

May 6, 2024

5  out of  5
rating by Gul Patel
"Tracey has been my agent for more than 5 years. She and Her office staff(Kim) has been oustanding. I strongly recommend her for your insurance needs."
We responded:
"Thank you Mr. Patel! Kim and the rest of the team are always here to help. You have been a member of the State Farm family for decades and I am thankful for the opportunity to be your agent! "
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Salama Sedra

March 4, 2024

5  out of  5
rating by Salama Sedra
"Kim Schreiber Thank you for providing excellent customer service, even to those who are unfamiliar. Your attention to detail made me feel comfortable and confident in the treatment. You truly are the best!"
We responded:
"Salama thank you for sharing your experience working with Kim! She is am absolutely gem on our team 🌟 I am so glad her sincere caring, over 25 years of experience and her keen eye for detail helped you better understand your options so you could confidently make decisions on how to best out protection in place. Please let us know how else we can help! "