State Farm® Insurance Agent Tracey Portillo

"Kim Schreiber did an amazing job in resolving an issue I had with a glass vendor. She was quick and responsive and was able to resolve the issue very quickly. Outstanding customer service!!!"

"Wonderful experience, I spoke with Dennis and he was polite, patient, and professional - answered all my questions and really helped me"

"Excellent customer service, professional and attentive. Always happy to help and answer our questions for our homeowners, car and life insurance policies!"

"Called in for a quote, and Elias was super helpful in explaining all of my options."

"I don't even know where to begin. We had an absolutely horrible experience with this office. We could literally never get a straight answer from anyone in the office. Tracey was rarely available to help us when we had questions. My husband ended up having the majority of the interactions with the office because I became so frustrated that I was ready to fire her within the first month of us having her as our agent. My poor husband repeatedly got the run around and got to the point that every single one of his interactions with the people in the office was negative. He did become irate several times because we had been repeatedly lied to and could never get our questions answered. It got to the point that no one in the office would speak to us and our only interactions were through email. We have switched to a different agent who is wonderful. If you need an agent that will actually do their job, I recommend Kim Simmons. I'm sure Tracey will have something to say in the comments, but she and her office staff all know that they did a terrible job and are completely inept."

"Tracey and her team are amazing! Their dedication to both customer service and community involvement truly stands out. I really appreciate their passion for staying engaged with the world around them and their commitment to supporting customers"

"Excelente trato asesoria y buena communication"

"Carl was very professional and thoroughly explained all my coverage options and answered any questions I had. He was knowledgeable, but not pushy, and left me with a good impression of State Farm."

"Ryan F was so helpful with my renters insurance! I had a great experience with this office 10/19"

"I regret not calling sooner. Thanks to Mr. Dagaforde for taking the time to put things in layman’s terms and for troubleshooting what was best for my household and our expenses. Very grateful for all the money I’ll be saving."

"I can’t say enough good things about working with Carl. He made the whole process of getting both home and auto insurance super easy and stress-free. He took the time to explain everything in plain language and help me find great coverage at a fair price. It felt like he really had my back and wasn’t just trying to sell me something so grateful to find an agent who cares…highly recommended!"

"I had a great experience with Carl with Tracey Portillo State Farm! Carl D. is polite, professional, knowledgeable, patient, understanding, & sincerely cared about my business & ensuring I got what I needed at the best price available. I was their customer before, took a hiatus, and happily back with plans to remain with them indefinitely especially with dignified employees like Carl! Hat off! Thomas A."

"Carl, was extremely informative and helped me select my condo insurance with confidence."

"Maria has been a great help getting me set up with my insurance the past few months. She helped me get my home insurance all squared away in a timely manner to secure my financing, and most recently got me a speedy quote on a vehicle I was interested in purchasing. Maria and the entire team at Tracy Portillo are always very helpful and always available."

"Maria was so helpful, positive and made me actually enjoy my experience today. She explained everything in detail to get the plan I needed. Thank yo so much Maria. State farm is lucky to have you ;)"

"Since the beginning of having an insurance policy with state farm they have always been helpful and responding in a timely manner."

"A++++++++++"

"Carl was super patient and extremely accommodating towards my process of finding the right insurance. He's the guy if you want insurance"

"Highly recommend!"

"Kim was wonderful to work with regarding my homeowners insurance. She called back when she said she would and kept me looped in at all times. Such a great experience overall."

"Great service from Carl and Many thanks for your respect and so being polite, hope will see you again. With due respect Noor Ahmadi"

"Carl with the Tracey Portillo group was wonderful at helping me set up many various family insurance needs. U highly recommend him and this group."

"Tracy and the whole team was incredibly helpful. They got our renters insurance in place over a holiday weekend and answered all our questions thoroughly."

"Tracey was AMAZING dealing with and explained everything to me about auto and homeowner’s insurance. It was a breath of fresh air. I am looking forward to working with her!"

"Adding new drivers on a policy is always going to be expensive but Kim did everything she could to help us find all the possible discounts for our teen drivers! She was helpful, competent, kind, and prompt with her attention to our account."