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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Thomas Benton

July 18, 2025

5  out of  5
rating by Thomas Benton
"Dennis was professional and answered all my questions happy to be with State Farm"
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Anna Fleur

July 16, 2025

5  out of  5
rating by Anna Fleur
"Elias also is amazing and deserves a raise. He helped me promptly without hesitation. Nothing but good customer service from anyone I’ve spoken to, always professional. 10/10 recommend"
We responded:
"Thank you Anna!! Honored to be your agent <3 Whatever we can do help you...we are here for it!! "
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Sarah Burger

July 15, 2025

5  out of  5
rating by Sarah Burger
"Great care and initiative for their clients! We just attended a movie night they sponsored at the local drive in to watch Lilo and stitch - so much thoughtful attention to detail! Insurance brokers who go the extra mile!"
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Melissa Bowles

July 14, 2025

5  out of  5
rating by Melissa Bowles
"Carl and Tracey are very nice and welcoming to me and my mom.Thanks for helping us and taking the time to explain everything,.The service we received is very rare these days."
We responded:
"Thank you for your kind words Melissa! Grateful to have you as our customer and happy to help in any way we can! "
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Christian Lodge

July 11, 2025

5  out of  5
rating by Christian Lodge
"Kim is not only great at what she does for State Farm, but also is a great person. She listens to your needs and always has a solution for whatever you may be dealing with. I highly recommend using Tracey Portillo and her firms biggest asset Kim!!!!!!!!"
We responded:
"Wow!! Just WOW!! Thank you for your kind words. Kim is THE BEST and we are so thankful to have her advocating, caring and educating for folks like you. "
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Lily Harlan

July 11, 2025

5  out of  5
rating by Lily Harlan
"Carl was incredible with helping me switch my auto insurance! He was extremely helpful and very knowledgeable on any coverage I needed! He was very quick with getting me a quote even with bundling!! If you need any help ask for Carl he’s fantastic!!!"
We responded:
"He is a Rockstar! So glad Carl was able to help you put the coverage you need in place at the best price! Double win!! "
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Hikma omer

July 11, 2025

5  out of  5
rating by Hikma omer
"My experience with Farm Auto Life Insurance yesterday was great. Kim, the representative who assisted me, was extremely patient, helpful, and kind. She answered all of my questions clearly and made the entire process smooth and convenient. It's wonderful to find such genuine and professional customer service these days. I truly appreciate the time and effort Kim took to help me. I highly recommend this office to anyone looking for quality service and support!"
We responded:
"I am SO glad! We are the #1 car insurance company in Virginia but Life insurance is our passion. It's an honor to help you with something so important 💗"
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Kayla Mowery

July 10, 2025

5  out of  5
rating by Kayla Mowery
"We were being priced out of our current homeowners insurance. We started shopping around Carl was an angel with offering help! He saved us over $1,000 in coverages. Highly recommend!"
We responded:
"I am so glad I saw your post on Facebook looking for help! Welcome to State Farm 💗🏡"
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Charles Blaydes

July 9, 2025

5  out of  5
rating by Charles Blaydes
"Dennis was incredibly helpful explaining all of the different options for coverage and provided great example scenarios. I felt fully informed when making my insurance decisions."
We responded:
"Education is Dennis's super power!! Thank you for sharing your experience and Welcome to State Farm! "
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Lisa Carroll

June 28, 2025

5  out of  5
rating by Lisa Carroll
"Carl Dageforde, with the Tracey Portillo group, was wonderful at helping me set up many various family insurance needs. I highly recommend him and this group."
We responded:
"Thank you so much Lisa for the kind words! Carl is the best at helping folks understand their protection options sonthey can make decisions that are best for their life and budget. Whether it's car, home, jewelry, boat, injury or life insurance, we are here to help! "
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Ursula Ayon

June 26, 2025

5  out of  5
rating by Ursula Ayon
"Carl gave me great info and was very responsive!"
We responded:
"Thanks for sharing your experience! Carl loved helping customers and it's no surprise he provided a 5 Star experience. "
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Angela Kern

June 20, 2025

5  out of  5
rating by Angela Kern
"Carl was very professional, and did a fabulous job explaining coverage options to me. I appreciate the level of service I received."
We responded:
"Thank you for sharing your experience! Love hearing that Carl showed up perfectly aligning with our core values of kindness and education. He is a Rockstar!"
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Janeh Beram

June 17, 2025

5  out of  5
rating by Janeh Beram
"I had a wonderful experience today setting up my car insurance with State Farm. Ryan Field, the representative who assisted me, was incredibly patient, helpful, and kind. He answered all of my questions clearly and made the entire process smooth and stress-free. It’s rare to find such genuine and professional customer service these days. I truly appreciate the time and effort Ryan put into helping me. Highly recommend this office to anyone looking for quality service and support!"
We responded:
"Janeh! Thank you so much for your kind words. Ryan is passionate about education and knows the difference having the right coverage can make. Thankful you had such a great experience 😊 Welcome to State Farm!"
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Dawne Brooks Gulla

June 17, 2025

5  out of  5
rating by Dawne Brooks Gulla
"Working with Tracey Portillo at State Farm Insurance has been an absolute game-changer for both my personal and professional insurance needs. As a professional speaker and franchise owner, I understand the value of clear communication and expert knowledge, and Tracey embodies these qualities to the fullest. From our first meeting, Tracey took the time to understand my unique situation, offering tailored solutions that provided comprehensive coverage without overcomplication. Her expertise in the insurance industry is evident in the way she navigates its complexities with ease, ensuring that I'm fully informed and comfortable with my choices. What truly sets Tracey apart, however, is her genuine care for her clients. She goes above and beyond to ensure that I have the best possible coverage for my needs, demonstrating a level of dedication and professionalism that is rare to find. Her proactive approach to client service has not only saved me money but has also given me peace of mind knowing that I am well-protected. I am incredibly grateful for the support and guidance Tracey has provided me. I wholeheartedly recommend Tracey Portillo at State Farm Insurance to anyone. Whether you're seeking insurance for the first time or looking to review your current policies, Tracey is the person you want in your corner."
We responded:
"Thank you Dawne for such kind and thoughtful feedback! We are here to help you🌟 I pride myself as being a resource, so if I can't help, I am sure I know someone who can. 💗 Look forward to serving you and your family for many years to come! "
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David Milazzo

June 5, 2025

5  out of  5
rating by David Milazzo
"Kim Schreiber did an amazing job in resolving an issue I had with a glass vendor. She was quick and responsive and was able to resolve the issue very quickly. Outstanding customer service!!!"
We responded:
"Thank you so much for your review! We are here to keep things simple and efficient while making sure you have the protection you want and need. Let us know how else we can help! "
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kent dilgon

June 5, 2025

5  out of  5
rating by kent dilgon
"Wonderful experience, I spoke with Dennis and he was polite, patient, and professional - answered all my questions and really helped me"
We responded:
"Fantastic to hear that Dennis was able to give you a 5 star experience! We are on a mission to make sure folks know about their insurance options so it is no surprise that the conversation was education focused! Thankful for an opportunity to help 😊"
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Tia Field

June 5, 2025

5  out of  5
rating by Tia Field
"Excellent customer service, professional and attentive. Always happy to help and answer our questions for our homeowners, car and life insurance policies!"
We responded:
"Everyone knows we can help with car and home insurance but I LOVE to hear that we were able to help you with life insurance. It is truly the reason we do what we do 💗"
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Caroline Strahan

June 4, 2025

5  out of  5
rating by Caroline Strahan
"Called in for a quote, and Elias was super helpful in explaining all of my options."
We responded:
"Thanks for sharing your experience Caroline! Glad to hear Elias was able to help 😊"
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Toni Mounce

June 3, 2025

1  out of  5
rating by Toni Mounce
"I don't even know where to begin. We had an absolutely horrible experience with this office. We could literally never get a straight answer from anyone in the office. Tracey was rarely available to help us when we had questions. My husband ended up having the majority of the interactions with the office because I became so frustrated that I was ready to fire her within the first month of us having her as our agent. My poor husband repeatedly got the run around and got to the point that every single one of his interactions with the people in the office was negative. He did become irate several times because we had been repeatedly lied to and could never get our questions answered. It got to the point that no one in the office would speak to us and our only interactions were through email. We have switched to a different agent who is wonderful. If you need an agent that will actually do their job, I recommend Kim Simmons. I'm sure Tracey will have something to say in the comments, but she and her office staff all know that they did a terrible job and are completely inept."
We responded:
"This is Tracey the agency owner. I am disappointed, but not surpised to hear your feedback. As much as we tried, there were complexities in your questions and requests that made it difficult to give you direct answers. I spoke to your husband directly several times and was aware of his frustration. We did our best but in the end I am glad you and your family found an agent that can care for you as you prefer. I agree, Kim Simmon is a wonderful agent 😊 Wishing you all the best! "
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Linga Murthy

May 30, 2025

5  out of  5
rating by Linga Murthy
"Tracey and her team are amazing! Their dedication to both customer service and community involvement truly stands out. I really appreciate their passion for staying engaged with the world around them and their commitment to supporting customers"
We responded:
"Thank you Linga! Your kind words warm my heart because they truly reflect the way we are working to show up in the world! 💗 Thank you! "
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Juan Carlos Romero

May 24, 2025

5  out of  5
rating by Juan Carlos Romero
"Excelente trato asesoria y buena communication"
We responded:
"Thank you Juan for taking time to write a review. Maria is a gem! Glad to hear she was able to help you. "
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Denise Lavoie

May 23, 2025

5  out of  5
rating by Denise Lavoie
"Carl was very professional and thoroughly explained all my coverage options and answered any questions I had. He was knowledgeable, but not pushy, and left me with a good impression of State Farm."
We responded:
"Thanks for the kind words! Educating policyholders on their options is Carl's superpower. He is driven by a sincere caring and it shows in every conversation 💗 "
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Ali Pristas

May 20, 2025

5  out of  5
rating by Ali Pristas
"Ryan F was so helpful with my renters insurance! I had a great experience with this office 10/19"
We responded:
"Hurray! Renters insurance is simple but incredibly important, I am so glad Ryan was able to help put that coverage in place. "
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Sean Casselton

May 20, 2025

5  out of  5
rating by Sean Casselton
"I regret not calling sooner. Thanks to Mr. Dagaforde for taking the time to put things in layman’s terms and for troubleshooting what was best for my household and our expenses. Very grateful for all the money I’ll be saving."
We responded:
"Great service AND saving money! Love to hear it. Thanks for sharing your experience. "
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Ashley Harrison

May 20, 2025

5  out of  5
rating by Ashley Harrison
"I can’t say enough good things about working with Carl. He made the whole process of getting both home and auto insurance super easy and stress-free. He took the time to explain everything in plain language and help me find great coverage at a fair price. It felt like he really had my back and wasn’t just trying to sell me something so grateful to find an agent who cares…highly recommended!"
We responded:
"Carl is a cornerstone to our team! Thanks for helping spread the word 😊"